Repair businesses are high in demand these days. Billions of people use smartphones and computers regularly, and these devices are prone to failure. Therefore, one has to visit a repair service provider who can skillfully fix their devices and is affordable as well.
If you also own such a shop, you can earn a lot better than the average salary in your country. However, the thing that can keep you behind is relying too much on manual methods and procedures. If you really want to succeed in such a huge industry, you need to transform your business using automation.
Below, we will discuss how a point of sale software can help you grow and streamline all the operations. So that you will be able to focus more on expansion rather than worrying about your accounts, inventory, and employees. Stay with us.
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Repair Ticket Management
Just like any other business, communication is the key to thrive in the repair industry. And this is where most repair shop owners lack. How so?
Most customers want repair service providers to keep them in the loop. For instance, the moment they step out of your shop, they get in touch with you. They keep asking about the repair status of their computers, smartphones, watches, etc.
But, how you are supposed to get back to everyone at a time. Maybe you are busy dealing with other customers. Or maybe, you miss their text messages, or even calls. From this, there happens a delay in communication, resulting in dissatisfaction from your clients.
Therefore, you need to respond to them in time whatever it takes. This is where a point of sale software can help you a lot. Whenever someone visits your store, you can create a repair ticket against their device. The ticket can include
- IMEI of their phone
- Contact information such as email address and phone number
- Issue in their device
- Date and time of visit
- Pictures of their broken, or malfunction gadgets
After that, you can assign that job to one of your technicians. From there, you will be able to track the ticket anytime you want. You can assign the job from one repairman to another depending upon the time available and complexity of the job.
This way, when the repair gets completed, the software will send a notification alert to the customers. So, they would know when to revisit your shop and collect their belongings, building trust and increasing chances of repeat business. Additionally, you must know how to pick the right POS system for your repair business. This way, you can manage everything more efficiently.
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Hassle Free Payments
Getting timely payments is vital in the repair industry. Is there any specific reason for that?
Yes, there are a number of reasons. Firstly, most repair shop owners like you don’t own a place and rent out places to run their setup. Ofcourse, you have to pay rent at the end of every month. Then, you have your employees to whom you have to pay. In the same way, you also need to clear payments with your partners, vendors, and suppliers.
So, how are you going to pay them all when you don’t ask for the remaining dues from your customers? Moreover it happens that you forget to ask about the remaining payments from your customers. And this causes the biggest errors when calculating your sales, and filing taxes, etc.
Using the POS software, you need to worry about that. It will help you know who are the customers that have pending dues. In addition, you can send them notification reminders so that they can pay you back. You can also collect contactless payments by sending them a payment link directly through email.
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Warranty Claims, Loyalty Programs, and Refunds
Most of you offer warranty on repairs and that’s very helpful in winning customers’ trust. Similarly, sometimes, they return to your shop, complaining about the repair job, and asking for refunds. But, you are unable to track that, and ensure whether you were the one who fixed their devices or not.
But, with the help of point of sale software at your repair shop, there won’t be any more issues in this regard. The system can seamlessly track all the warranty claims, and process refunds. Also, you can calculate the incentives and commissions of your employees with respect to that specific repair job.
Moreover, you can offer loyalty programs to specific clients, and there are several benefits of offering loyalty programs. Whenever they purchase from your shop, they will get some loyalty points. They can redeem those points to make a future purchase or get any discounts.
Final Words
All in all, having a POS system at your repair shop can prove to be extremely beneficial. You don’t have to worry about the payments, employees, and managing repair jobs. The software can do that for you so you can focus more on growth, and expanding your brand.
